CUSTOMER SUPPORT

Warranty Claim

Our one year warranty  will guarantee your shades against any defects that are the direct result of poor workmanship or faulty materials for one full year / 365 days from the day of purchase. Scratched or broken lenses and/or frame damage due to mishap/misuse are NOT considered manufacturing defects. We stand by the premium materials we’ve chosen 100%. However, if a legitimate warranty is presented to us, we’ll do everything we possibly can to get the defective pair of shades out of your hands and replaced immediately.
Please remember, they must be handled with care. All Sito lenses exceed the strictest USA, Australian and European standards for quality and strength. Please consider this before completing your warranty claim.