CUSTOMER SUPPORT

Accessibility Statement

Commitment to Accessibility

At Sito Shades, we are dedicated to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to guarantee equal access to our website and services.

Our Approach to Accessibility

Our commitment to accessibility is grounded in the principles of universal design, ensuring our website is adaptable and accessible across a variety of technologies, including mobile devices and assistive technologies. We strive to make our website accessible to the widest possible audience, regardless of technology or ability.

Conformance with Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, a set of guidelines designed to make web content more accessible. Our efforts in this direction include regular testing and updates to our digital content and infrastructure.

Powered by Accessibly App

Our website leverages the Accessibly App, a robust tool that enhances website navigation and usability for individuals with specific accessibility needs. Here are some of the key features provided by Accessibly App on our site:

  • Zoom: Users can enlarge text up to three times the original size for improved readability.
  • Bigger Cursor: Enhances cursor visibility for easier navigation.
  • Invert Colors: Offers high-contrast viewing options.
  • Adjustable Contrast and Brightness: Customizable display settings for individual preferences.
  • Grayscale: Converts site content to grayscale, aiding those with visual impairments.
  • Reading Line: Adds a supportive reading guide across the site.
  • Readable Fonts: Transforms site text into easily readable fonts like Helvetica.
  • Alt Text and Images: Provides descriptive alt texts for images, including AI-generated descriptions where necessary.
  • Tooltips: Displays written descriptions of images upon hover.
  • Highlight Links: Increases the visibility of website links.
  • Hide Images: Option to remove images for text-focused navigation.
  • Read Page Feature: A text-to-speech tool that reads site content aloud.

Feedback and Continuous Improvement

We value your feedback on the accessibility of Sito Shades. If you encounter any barriers or have suggestions for improvement, please contact us:

We aim to respond to feedback within 3 business days. Our team is dedicated to addressing your concerns and continuously improving the accessibility of our site.

Limitations and Alternatives

While we strive to make all pages and content on Sito Shades' website fully accessible, some content may not yet be fully adapted to the strictest accessibility standards. We are continually seeking solutions that will bring all areas of the site to the same level of overall web accessibility.

Third-Party Websites

Sito Shades' website may link to, or interface with, third-party websites that we do not control. While we encourage these sites to provide accessible content, we are not responsible for their compliance.

Updates to Our Accessibility Statement

This statement is reviewed and updated periodically to reflect our ongoing commitment to accessibility. We welcome your feedback as part of this review process.

Last Updated: 12/29/2023